Ryan McDonnell

Ryan McDonnell is the Senior Personalisation Manager at Virgin Media O2, with over 15 years of experience in shaping content excellence within the UK telecom industry. He specializes in creating personalized customer journeys and driving impactful content strategies.
Insight
Creating content that enables personalisation
In this interview, McDonnell discusses how he defines success in personalisation, the lessons he’s learned from crafting customer journeys in telecoms, and why being wrong is sometimes the key to getting it right.
Smarter Authoring.
Faster Approvals.
Product
Email BuilderCLM BuilderSlide BuilderVisual Builder
Company
Our ApproachContent Excellence HubPrivacy PolicySecurityGeneral Terms
Information
Shaman Help Center
Better Content. Better Results.